Short Term and Life Insurance Claims

Short Term Insurance Claims

Our insurance claims process is simple, pain-free and without the hassle that can accompany claiming.

How to claim

Before you start with any type of claim, it is important that your broker is contacted as soon as possible after the event potentially constituting the claim. Your broker will then be able to assist you with the claims process.

1. Notify us of your claim

You or your broker must notify us of your claim as soon as possible on:

  • Fax: +258 21 313 115
  • Telephone: +258 21 357 703

On notification or registration of your claim please take care to insist on receiving a claim number. An official Hollard claim number is an important reference number and is your assurance that the claim has been registered as part of the Hollard claims process

2.  Download your specific general insurance claims form

Our easy-to-complete claims forms are designed to make your insurance claims submission process quick and simple. Start by downloading a claim form and filling out your personal details. If you have any questions or would like detailed advice on how to make a general insurance claim, call us on +260 211 255 680, or contact your broker for assistance.


3.  Require additional documentation

Motor claims for example, require specific additional documentation. Below is the motor claims checklist that lists any additional information and required documentation that pertains to this particular insurance claims process.

 

4.  Send us your general insurance claim form and documentation

Providing all of the above required documentation, along with the claim form downloadable from the list above, we can commence in easing and simplifying the insurance claims process.

  • Send all required information and documentation to:
  • Address:Hollard Moçambique Companhia de Seguros S.A.R.L.Av.  Sociedade de Geografia, Nº 269, Edifficio Hollard, MaputoCaixa Postal 428, Maputo
  • Fax: +258 21 313 115

If you have any questions or concerns regarding your insurance claim against one of our products - or one of our insurance claims processes - you can contact us on +258 21 357 700.

Life Insurance Claims

Our life insurance claims processes are designed to be simple and stress-free.

1. Notify us of your life insurance claim

  • Let us know you intend to claim within 24 hours of the occurrence of the event.
  • If this isn’t possible, please notify us in writing within:

During this notification period, we’ll explain the claims process in detail, provide the necessary life insurance claims forms and inform you of all required documentation.

On notification or registration of your claim please take care to insist on receiving a claim number.  An official Hollard claim number is an important reference number and is your assurance that the claim has been registered as part of the Hollard claims process

 

2. Required documentation for life insurance claims

Each life assurance  claim requires a certain set of documents that need to be provided, along with a completed claim form for your specific  life assurance product covering you .

Individual Funeral, Group Life and Group Funeral claims 

Together with the completed claim form you need to provide the following:

  • An officially certified copy of the identity document of the deceased
  • An officially certified copy of the death certificate
  • An officially certified copy of the burial/disposal permit
  • A medical attendant report by the deceased's regular physician
  • An officially certified copy of the insured's last payslip and banking details in the form of a bank statement or cancelled cheque

 

3. Send us your life assurance claim forms and required documentation

All life assurance claims documentation must be faxed to +258 21 313 115 or emailed to Claims@hollard.co.mz
We will start processing this documentation as soon as it arrives. However, certified copies of the original documentation will have to be sent to us and received in good order, before any payment can be made.

All documents must be posted to:

  • Address: Hollard Moçambique Companhia de Seguros S.A.R.L.Av. Sociedade de Geografia, Nº 269, Edifficio Hollard, MaputoCaixa Postal 428, Maputo

If you have any questions regarding a life insurance product or our claims process, feel free to contact us on +258 21 357 703.